Regulations of domain registration and renewals

These Regulations are an integral part of the Terms & conditions.

§1. Domain Registration

1. The User may submit an order for the registration, acquisition, transfer, renewal, or backorder of a domain via the Service. These services are carried out immediately and irreversibly – they cannot be withdrawn or cancelled once executed.

2. An order may be submitted regardless of the balance of the User’s deposit; however, the order will only be processed if the User’s deposit balance is not negative.

3. Submission of an order for the registration, acquisition, transfer, or renewal of a domain constitutes the User’s acceptance of the Registry’s regulations governing that domain. In particular, for country-code domains, additional regulations set by the relevant national Registry may apply, which are publicly available on its website.

4. In accordance with the NIS2 Directive and Registry rules, the Service verifies the User’s registration data. Verification may include confirmation of email address, phone number, postal address, as well as identity documents or company registration numbers.

5. The User is obliged to confirm the accuracy of their data within the required timeframe. Failure to verify or providing false data may result in refusal of registration, suspension, or deletion of the domain, without any right to a refund.

6. Under the Consumer Rights Act, the User is not entitled to withdraw from the contract within 14 days in cases where the Service has fully performed the service with the User’s explicit consent.

7. The User agrees to the immediate commencement of services once payment has been made, which results in the loss of the right of withdrawal.

8. The above point 6 does not limit statutory consumer rights under special provisions, including consumer protection laws that cannot be waived or restricted by these Regulations.

§2. Reservation of Services

1. Domains cannot be reserved. Submitting an order for domain registration does not guarantee its later registration for the User.

2. In particular, the domain may be registered by another registrar or third party while awaiting payment confirmation or order processing by the Service.

3. The Service Owner shall not be liable for the inability to register a domain.

4. The User undertakes to promptly pay the registration fee and bears sole responsibility for making timely payments and verifying the domain’s availability before registration.

§3. Legal Status of Domains

1. The Service Owner provides no guarantees regarding the legal status of domains available for registration or acquisition through the Service.

2. The User bears sole responsibility for any potential infringements of intellectual property rights, including trademarks, arising from the use of a domain.

3. Before submitting a domain registration or acquisition order, the User should verify that the chosen domain does not infringe the rights of third parties. In particular, it is recommended to:
   a) check national and international trademark databases,
   b) verify the domain’s history in WHOIS databases or other publicly available registers,
   c) consult a legal advisor if in doubt regarding lawful domain use.

4. The User is also responsible for ensuring that the registered domain does not violate the local laws of the country or jurisdiction where the domain is registered or used, particularly concerning domains related to gambling, pornography, or other legally regulated content.

5. The Service Owner is not responsible for content published by the User under registered domains or for costs arising from suspension or blocking of domains by the Registry, courts, or other competent authorities.

§4. Domain Registration and Renewal Period

1. The minimum domain registration or renewal period is specified on the Service’s information pages for the given domain extension and is determined by the rules of the relevant Registry.

2. The minimum period is usually 1 year, but for certain domain extensions it may be 2, 3, or more years, in accordance with the Registry’s requirements.

3. The maximum registration or renewal period is 10 years, unless the Registry sets a shorter maximum period. In such cases, the maximum period corresponds to the maximum allowed by that Registry.

4. The User may register or renew a domain for a period longer than the minimum by contacting the Service Owner in advance.

§5. Premium Domains

1. Some domain names may be classified as premium by the Registry, which involves higher fees for registration, transfer, or renewal.

2. The classification of domains as premium is determined solely by the Registries and may change during the term of the contract – the Registry may add a domain to the premium list or change its pricing at any time.

3. The Service has no influence over Registry decisions in this regard and bears no liability for changes to a domain’s premium status.

4. The Service undertakes to inform the User of a domain’s premium status and applicable fees before completing registration, transfer, or renewal, via email.

5. A User wishing to register or renew a domain classified as premium must pay the fee according to the Registry’s current price list. Lack of acceptance of these conditions will result in the inability to register, transfer, or renew the domain.

§6. Local Agent Service

1. For domains requiring a local address in the country or region of registration, the Service may register the domain under the data of a local representative (“local agent”), in compliance with Registry requirements. The agent’s data will be registered in the domain register but may be hidden in WHOIS databases as per Registry rules.

2. Placing an order for a domain using the local agent service does not guarantee its registration. The local agent reserves the right to refuse the service if it considers that the registration could infringe the law, third-party rights (particularly trademarks), good practices, local Registry rules, or if there is a reasonable suspicion of unlawful use. The User may file a complaint against the agent’s actions. In case of refusal, the Service Owner shall promptly refund any payments made.

3. If the Service Owner determines that the User does not meet Registry requirements, the local agent service, if offered free of charge, will be applied automatically to meet Registry requirements. All rights and obligations related to the local agent service will apply during this time. The User may opt out by providing documents proving compliance with Registry requirements.

4. Entering into a contract using the local agent service does not create any legal partnership or entity between the User, the Service Owner, or the agent. Formally, the agent is the registrant of the domain; however, under the service, the User:
   a) retains full rights to manage the domain,
   b) is responsible for all actions related to the domain,
   c) bears full responsibility for compliance with local laws, particularly prohibitions on domains for gambling, pornography, or other regulated content,
   d) undertakes not to infringe third-party rights, including trademarks and other protected rights.

5. The local agent service is inseparable from domain registration. By consenting to registration using a local agent, the User acknowledges that they waive the 14-day withdrawal right, as the service is provided immediately and irreversibly.

6. Domains registered with a local agent may not be registered for resale or listed for sale. Domains violating this rule may be immediately suspended or deleted.

7. The Service Owner provides the local agent service in good faith but does not guarantee uninterrupted service or freedom from suspension.

8. The Service Owner may, at its discretion and without notifying the User, change address details or transfer the domain between its agents.

9. In case of a legal or domain dispute, upon a decision by the Registry, court, or other authority, the Service may suspend the local agent service and disable the domain. The User may use Registry or court appeal procedures.

10. The User undertakes to indemnify, defend, and hold harmless the Service Owner against any claims, costs, or damages (including reasonable legal fees) arising from domains using the local agent service, if caused by the User’s deliberate actions.

11. The User may terminate the local agent service at any time, provided they meet Registry requirements themselves or appoint a compliant entity. Fees already paid for the agent service or the remaining term are non-refundable. Additional fees may apply:
    a) Registry fees for registrant changes (e.g., holder change/trade), according to the Registry’s price list.
    b) Administrative fees charged by the Service Owner if additional actions are required (e.g., preparing documents, formal procedures). Such fees will be agreed upon with the User beforehand.

Detailed rules for using the Local Agent service

§7. Automatic and Manual Service Renewals

1. The Service sends the User the first notification about the upcoming renewal of an expiring domain or service at least 30 days before the expiration date, indicating the non-extendable payment deadline, and then further reminders until:
   a) the renewal is completed,
   b) resignation from the service is submitted, or
   c) the service naturally expires due to non-payment.

2. Notifications are sent mainly by email, and in selected countries also via SMS.

3. Automatic renewal in the Service is enabled by default for all domains and services. Unless the User disables it, the renewal process starts 7 days before the payment deadline. Renewal will only be carried out if sufficient funds are available in the User’s deposit. Payments made before the payment deadline will be applied to the first possible automatic order. Payments credited after the deadline may be recorded in the User’s account, but do not guarantee automatic renewal and may require manual renewal, possibly with additional reactivation fees.

4. The User may enable the automatic payment functionality. Details are provided in the Service’s payment regulations.

5. Regardless of the automatic renewal settings in the Service, some Registries may renew domains themselves before expiration and charge the Service. If the User has not disabled automatic renewal in the Service or submitted a resignation from the domain (at the latest by the deadline indicated in the notification), and the Registry performs an automatic renewal, the cost will be fully charged to the User’s deposit, regardless of its balance at the time of charging. Disabling automatic renewal in the Service or sending resignation to the Service’s email address is sufficient to avoid automatic renewal by the Registry.

6. The same rules apply to the Local Agent service – failure to resign within the required time results in charging the User’s deposit with the renewal fee if the service is actually renewed.

7. Domains and services may remain active after the payment deadline. The date on which a domain or service enters the expiration period is indicated in its details (validity date).

8. The expiration period depends on the extension and the relevant Registry. Details about the expiration period and reactivation costs are provided on the information page for the given extension. For some domain extensions, no expiration period applies and domains may be deleted immediately after the payment deadline passes.

9. The cost of reactivating a domain that has entered the expiration period is usually higher than the standard renewal price and is borne by the User.

10. Any overpayments or payments made by the User will be used in accordance with the Service’s payment regulations.

11. For domains or services where the User has disabled automatic renewal, the User must clearly indicate which domain or service a deposit payment refers to:
    a) For deposit top-ups via bank transfer, the User should state clear identification in the transfer title, e.g. domain name, service name, or pro-forma number. Once credited, the Service will renew the specified service.
    b) For online payments (instant payments), the User must manually order the renewal in the Service panel. This requires:
    – going to the list of domains or services,
    – selecting the relevant item for editing,
    – clicking the renewal symbol (circular arrows), which opens the renewal order form.
    Failure to top up the deposit before the payment deadline, disabling automatic renewal, or failing to provide clear payment information may result in non-renewal of the domain or service.

12. Renewal carried out at the Registry is final and cannot be reversed. Funds used for renewal are non-refundable.

§8. Phishing and Other Illegal Activities

1. Registering, maintaining, or using domains for illegal purposes, including but not limited to phishing, data theft, password theft, fraud, money laundering, infringement of third-party rights, as well as regulated activities (e.g. gambling, pornography, content prohibited by law), is strictly prohibited. The ban also applies to actions contrary to the laws of the country or jurisdiction where the domain is registered or used.

2. In the event of a justified and documented suspicion of abuse, legal violation, or incorrect registration data, the Service may—regardless of the stage of registration, renewal, or transfer—suspend or delete the domain, limit its functionality, and block the User’s account. Grounds for such action may include in particular reports from the Registry, competent state authorities, or other authorized entities.

3. If a domain is suspended or deleted under item 2, any fees paid by the User for its registration, maintenance, or renewal are non-refundable.

4. The Service reserves the right to cooperate with competent state authorities, Registries, and third parties to detect, prevent, and counteract all violations of the law, including but not limited to those mentioned in item 1, as well as other violations of law not exhaustively foreseeable or listed in the regulations.

5. In case of suspected violation of the law or upon receiving a notification thereof concerning a registered domain name, the User will be immediately informed by the Service Owner via electronic communication sent to the User’s account email address.

§9. Domain Availability

1. The Service makes every effort to ensure that information on domain availability is up-to-date, reliable, and consistent with Registry data at the time of presentation. These data may partly come from third parties and may not always reflect the Registry’s real-time status.

2. The User bears sole responsibility for verifying domain availability before attempting to register it. In case of doubt, the User should contact the Service or verify the status directly with the Registry.

3. The Service is not liable for inability to register a domain due to reasons attributable to the Registry, the operator, or the User (e.g. prior registration by another person, incorrect data, failure to provide required documents). All availability data are for informational purposes only and do not constitute a guarantee of successful registration or acquisition of rights to a domain.

4. If it is not possible to register a domain paid for by the User, the paid funds will be refunded in accordance with the Service’s payment regulations.

§10. System Errors, Abuse, and Data Accuracy

1. Orders placed due to technical system errors, in particular those containing unrealistic data that could be exploited unfairly, will not be processed. If such orders are detected, the Service reserves the right to automatically cancel them without further notice to the User.

2. Intentional or knowing exploitation of system errors by the User for financial gain or other advantage, including manipulations in the ordering system or data readings, will be considered abuse. In such cases, the Service reserves the right to:
   a) block the User’s account;
   b) refuse to process current and future orders;
   c) notify the competent law enforcement authorities, including cybersecurity services, about suspected criminal activity.

3. The Service does not operate any “bug bounty” programs nor provide rewards for reporting system errors.

4. The User bears full responsibility for the accuracy and validity of all data provided in the Service, including WHOIS registration data and email address:
   a) In the event of data verification by the Service Owner or Registry based on identity documents, company documents, or other required documentation, the User is obliged to provide correct information.
   b) The email address provided by the User must be valid and allow communication. Messages sent to this email address are deemed delivered, regardless of the mailbox status, inaccessibility of the address, or messages being filtered into SPAM.
   c) Providing false, incomplete, or outdated data may result in immediate deletion of the domain by the Registry, forfeiture of paid funds, and charging the User with any penalties, fees, sanctions, or other consequences imposed by Registries, payment operators, or competent state authorities in connection with such data.

5. The User is obliged to keep contact and registration data up-to-date in the Service.