Terms & conditions

§1. General Provisions

The Intername – world domains service (hereinafter: the “Service”) is owned by BPtech.pl – uslugi informatyczne Boryszek Pawel, with its registered office in Goleniow, zachodniopomorskie, Poland, REGON: 320502975, VAT: PL8561638135 (hereinafter: the “Owner”).
This document sets out the general rules for the use of the Service and is governed by Polish law.

§2. Service Regulations and Policies

The following regulations of individual services provided within the Service form an integral part of these Terms and Conditions. By accepting these Terms and Conditions, the User also accepts the content of the following Regulations and Policies:

• Regulations of domain registration and renewals
• Regulations of hosting services
• Payment regulations
• Privacy policy

§3. Data Collected in the Service

1. In the course of using the Service, data that are not personal data are collected and processed, in particular:
   a) domain names searched by the User,
   b) domains checked in the WHOIS database,
   c) domains converted into IDN format,
   d) order and transaction history,
   e) domain configurations and service-related settings,
   f) correspondence between the User and the Service,
   g) other technical data related to the use of the Service.

2. The data referred to in point 1 constitute part of the informational resources of the Service, to which the Owner retains rights.

3. Such data may be used solely for the purpose of ensuring the proper functioning of the Service, delivering services to the User, protecting the legitimate interests of the Owner, and fulfilling obligations under applicable law or the regulations of relevant domain registries (hereinafter: the “Registries”).

4. The Owner undertakes to maintain the confidentiality of the data referred to in point 1 and to take all reasonable and proportionate technical and organisational measures to prevent disclosure to third parties, except where:
   a) disclosure is required by law, or
   b) disclosure is necessary for the provision of services to the User by the Owner or cooperating entities under separate agreements.

5. In the case of domain registration by a legal entity (organisation), the registrant data of such entity, including company name, address, e-mail address, and telephone number, may be published in WHOIS/RDAP systems in accordance with applicable law and the rules of the Registries. Such data are not subject to anonymisation or masking.

6. Data may also be processed in anonymised form for statistical, analytical, and market research purposes; in such cases, they will not be linked to a specific User.

Detailed information on the processing of personal data is provided in the Privacy policy.

§4. Complaints

1. The User may lodge complaints regarding the functioning of the Service or the services provided:
   a) in writing – to the registered office address of the Service,
   b) electronically – to the e-mail address info@interna.me or via the contact form available at https://intername.uk/contact/

2. A complaint should contain: the User’s data enabling identification, a description of the objections raised, and the request.

3. The Service will process the complaint within 14 days of receipt. The response will be provided in the same form in which the complaint was lodged, unless the User expressly indicates a preferred alternative form.

4. A User who is a consumer may use out-of-court complaint and redress mechanisms, in particular:
   a) contacting the locally competent consumer ombudsman,
   b) seeking assistance from the Regional Inspectorate of Trade Inspection,
   c) filing a complaint via the EU ODR platform available at: https://ec.europa.eu/consumers/odr

   The use of out-of-court dispute resolution mechanisms is voluntary.

5. Filing a complaint does not suspend the provision of the relevant service, unless further provision is impossible or would prevent proper consideration of the complaint. In such case, provision may be suspended for the duration of complaint handling, provided this does not infringe consumer rights under the law.

6. If a complaint is not considered within the statutory time limit, it shall be deemed resolved in accordance with applicable legal provisions.

§5. Amendments to the Terms and Conditions

1. The Service reserves the right to amend these Terms and Conditions, in whole or in part, at any time, in particular in cases of:
   a) changes in legal provisions,
   b) decisions, recommendations, or rulings issued by public authorities or courts,
   c) introduction of new functionalities or services,
   d) changes in the method of service provision due to technical, organisational, or security reasons,
   e) the need to align the Terms and Conditions with the regulations or requirements of Registries.

2. Users will be notified of amendments by:
   a) publication of a consolidated version of the Terms and Conditions on the Service’s website,
   b) sending information to the e-mail address assigned to the User’s account, at least 14 days before the changes take effect. Additionally, Users will be notified of changes upon logging into the Service or when performing actions requiring acceptance of the new Terms and Conditions.

3. A User who has not logged into the Service and has not viewed the notification requiring acceptance of the new Terms and Conditions will, upon each renewal notification, be informed of the obligation to accept the amended Terms and Conditions.

4. A User who is a consumer has the right to terminate the service agreement within 14 days of being notified of the changes. Termination is free of charge and results in the cessation of services as of the date the changes take effect. Therefore, a User who does not accept the changes is obliged to transfer the service to another provider or discontinue it. Renewal of a service for a new subscription period shall be deemed unambiguous acceptance of the new Terms and Conditions. Continued use of services after the effective date of amendments shall also be deemed acceptance thereof.

5. Where, due to the nature of the changes, it is technically impossible to maintain the 14-day notice period (e.g. changes resulting from Registry requirements, changes in law, or security threats), the Service will notify the User immediately after implementing the changes. In such case, the User shall have the right to terminate the agreement immediately without incurring costs.

6. The binding version of the Terms and Conditions shall be the one most recently accepted by the User.

§6. Disputes

1. Matters not regulated herein shall be governed by the generally applicable laws of the Republic of Poland.

2. Any disputes arising from these Terms and Conditions shall be settled by the court having jurisdiction in accordance with applicable legal provisions.

3. Disputes relating to the registration, maintenance, or ownership of domains shall be resolved under the procedures of the relevant Registry (e.g. UDRP or ADR procedures), if such procedures apply to the given domain extension.

§7. Liability of the Service

1. The Service shall be liable for non-performance or improper performance of the Service in accordance with applicable law.

2. With respect to Users who are consumers, the Service shall be fully liable as provided under the Civil Code and the Act on Consumer Rights.

3. With respect to Users who are not consumers, except in cases of wilful misconduct, the Service’s liability is limited to actual damages only and does not include lost profits, and the total liability shall not exceed the amount of the fee paid for the given Service.

4. The Service shall not be liable for:
   a) actions or omissions of the User, including the provision of false or incomplete data,
   b) technical interruptions resulting from maintenance, upgrades, or failures beyond the Service’s control,
   c) actions of third parties, in particular Registries, telecommunications operators, hosting providers, or other entities beyond the Service’s control, subject to points 2 and 3 above.

§8. Termination of Agreement

1. The agreement with the User shall expire upon:
   a) expiry of the last active domain or service in the Service, or
   b) transfer of the last domain or service from the Service to another provider.

2. Expiry of the agreement shall not affect the User’s obligation to settle any outstanding payments resulting from prior use of the Service.

These Terms and Conditions shall apply from 11 September 2025, except for Users registered with the Service before 11 September 2025, for whom they shall apply from 1 October 2025 (until then, the Terms and Conditions of 2 May 2008, as amended on 1 January 2019, remain in force and are available in the public archive of the Service).