Regulations of hosting services

The Hosting Services Regulations form an integral part of the Terms & Conditions.

§1. Definitions

Activation – The commencement of the Hosting Service.

Authorisation Centre (CA) – A third-party entity authorised to issue SSL Certificates.

SSL Certificate – A unique string of characters used to authenticate resources stored on the server where it is installed, issued for a specific Domain name based on verification of the right to use it, conducted by the Authorisation Centre (CA).

Hosting Service – The primary service provided on a server managed by the Service Provider, encompassing Web Hosting and/or Email Service. The Hosting Service involves providing the User with functionalities in accordance with the offer and security parameters listed on the Service’s website, with the ability to manage settings via the Administrative Panel.

Web Hosting – A component of the Hosting Service that involves allocating to the User a portion of the server maintained by the Service Provider, with the size and parameters specified in the Specification, where the User can store their data.

Subscription Period – The duration of the Hosting Service.

Test Period – A period during which the User may test the features of the Hosting Service free of charge.

Administrative Panel – The Direct Admin application through which the User can manage the settings of the Hosting Service, including Web Hosting and/or Email Service.

Server – A physical or virtual computing device managed by the Service Provider, used for storing, processing, and sharing data as part of the Hosting Service, including Web Hosting, Email Service, or SSL Certificate Service.

Specification – A document available on the information page regarding the ordered Hosting Service, containing a detailed list of technical and security parameters.

SSL Certificate Service – A service involving representing the User before the Authorisation Centre in the process of concluding an agreement for the issuance of an SSL Certificate.

Email Service – A component of the Hosting Service enabling the User to send, receive, and store email messages in accordance with the parameters specified in the Specification, including the ability to create email accounts, aliases, and autoresponders.

Order – The User’s request to create a hosting account on a server managed by the Service Provider as part of the Hosting Service.

All terms written with a capital letter that are not defined in these Hosting Services Regulations shall have the meaning assigned to them in the Terms & Conditions.

§2. General Provisions

1. Data stored on the server as part of the Hosting Service (including Web Hosting) equally share all the parameters of the Server on which they are located.
2. The Service Provider guarantees the availability of the Hosting Service at a level of 99%. In the event of failure to meet this level, the Service Provider will refund the User the paid funds, up to the standard cost of the Hosting Service as per the price list.
3. The Service Provider reserves the right to planned and unplanned maintenance breaks. Planned breaks will be conducted in a manner that minimises their duration and impact on the availability of the Hosting Service, with prior notification to the User whenever feasible. During such breaks, there may be disruptions or unavailability of the Hosting Service. These breaks do not constitute grounds for refunds, provided they fall within the guaranteed availability of the Hosting Service specified in point 2.
4. Changes to these Hosting Services Regulations are announced in accordance with the procedure specified in the Terms & Conditions.

§3. Agreement and Activation of the Hosting Service

1. The agreement is concluded for a fixed term, not shorter than 12 months. Ordering the Hosting Service involves the User completing an electronic order form or directly starting to use the service.
2. Placing an order or starting to use the service is equivalent to concluding an agreement between the User and the Service Provider for the provision of the Hosting Service under the terms specified in the Hosting Services Regulations, price list, offer, and security parameters.
3. The agreement covers the provision of the Hosting Service (including Web Hosting and/or Email Service) with parameters detailed in the Specification, particularly: the server space allocated to the User, the amount of data transferable per month, processor power, email sending limits, and other security parameters.
4. The Hosting Service is activated within 2 working days from the Order or the Order for the Test Period.
5. The Subscription Period of the Hosting Service is counted from the day of Activation of the Hosting Service or Activation of the Hosting Service after the end of the Test Period.
6. If the User does not specify a preferred server location during the Order, the Service Provider will assign a location randomly, depending on resource availability, from the following locations: United Kingdom, Finland, Germany, Luxembourg, or Poland. The User will be notified of the assigned server location and access details for the Hosting Service and Administrative Panel via an email sent to the address provided by the User. The User is entitled to request a change of server location within 7 days from the date of Activation of the Hosting Service, subject to resource availability in the selected location. Information regarding data processing in connection with server locations is available in the Privacy Policy.
7. The Email Service, as a component of the Hosting Service, includes the ability to create email accounts, aliases, and autoresponders in accordance with the parameters specified in the Specification.
8. In the event of a server failure, the Service Provider will undertake repair actions as quickly as possible, no longer than 24 hours from the report of the issue. The User will be notified of such events.

§4. Test Period

1. The User may test the features of the Hosting Service during a 7-day Test Period, counted from the date of placing the Order.
2. The condition for using the Test Period is placing an Order for the Hosting Service with a note expressing the desire to test the Service.
3. During the Test Period, the Service Provider will issue a pro forma invoice for the amount corresponding to the cost of the Hosting Service for the Subscription Period selected by the User.
4. If the User pays the pro forma invoice within 7 days from the end of the Test Period, the provision of the Hosting Service will be extended until the end of the established Subscription Period.
5. Failure to pay the pro forma invoice during the Test Period will result in the suspension of the Hosting Service 7 days after the end of the Test Period. If the User does not pay the pro forma invoice within 30 days from the end of the Test Period, the Service Provider will delete the User’s data stored as part of the Hosting Service. The User will be notified of the planned data deletion in accordance with the Payment Regulations.

§5. Declarations, Responsibilities, Rights, and Obligations of the Parties

1. The User declares that:
   a) they have the necessary permissions to use software installed independently as part of the Hosting Service (including Web Hosting and/or Email Service),
   b) they will not use the Hosting Service (including Web Hosting and/or Email Service) contrary to its purpose and specified parameters,
   c) they will not use the Hosting Service as a data repository, particularly as a mirror server of another server,
   d) they will not run continuous background processes, particularly those downloading data from the Internet, peer-to-peer, peer-to-mail, or other networks,
   e) they will not send unsolicited commercial information (spam),
   f) they will not attack or disrupt the operation of other servers on the Internet or the Service’s network (e.g., DoS attacks),
   g) they will not store backup copies of data,
   h) they will not place elements used by other services that are not maintained on the User’s Hosting Service,
   i) they will not post unlawful content or warez-related services.
2. The User has the right to manage the allocated server space via the Direct Admin Administrative Panel as part of the Hosting Service.
3. The User is responsible for independently updating all applications installed as part of the Hosting Service (including Web Hosting and/or Email Service).
4. The User may not use the server space as part of the Hosting Service to:
   a) violate the law, social norms, or customs,
   b) gain unauthorised access to the Service’s computer systems or other servers,
   c) prevent other Users from using the Service’s system resources,
   d) send spam,
   e) provide unlawful, pornographic, or illegal software content,
   f) store and share offensive content,
   g) violate the privacy of other users,
   h) stream films, files, or game servers.
5. The User may not use scripts/applications such as Publiker, SEO Adder, esCat, or DonLinkage due to their excessive server load or potential security breaches within the Hosting Service.
6. The Service Provider may temporarily suspend the provision of the Hosting Service in case of suspicion of the unlawful nature of the User’s data or activities until the User provides clarification.
7. The Service Provider strives to provide support for modern technologies (e.g., current PHP versions). If the technology used by the User becomes outdated and is no longer supported by the server due to security vulnerabilities or other technical issues, the User is obliged to independently adapt their applications to newer, supported technologies. The Service Provider will provide support if needed.
8. The Service Provider provides the Direct Admin Administrative Panel as is. The User uses the applications available in the panel, including website builders or tools for automatic software installation, at their own risk. The Service Provider strives to ensure that the applications in the panel are up-to-date and secure.
9. The User is obliged to independently create and store backups in an external location outside the hosting account as part of the Hosting Service. The Service Provider may delete backup files left in the hosting environment to ensure security and performance, after notifying the User 7 days in advance. The hosting space is intended solely for active website versions, such as production, development, or test versions. If the User needs assistance with configuring backups, they may contact the Service Provider.
10. Emails stored as part of the Email Service (as a component of the Hosting Service) are available for the duration of the service. After the Subscription Period expires or in case of a breach of the Regulations, the data, including emails, may be deleted after 30 days, with notification to the User in accordance with the Payment Regulations.

§6. SSL Certificates

1. Ordering the SSL Certificate Service involves completing an electronic order form.
2. The User accepts the regulations of the Authorisation Centre (CA) available on their websites.
3. The Service Provider requests the CA to issue an SSL Certificate upon receipt of payment.
4. The SSL Certificate is issued after verification of the right to use the domain. The User is informed of the verification result and the refund procedure in case of verification failure.
5. In case of verification failure, the payment will first be refunded to the User’s deposit in the Service, and then in accordance with the procedure specified in the Payment Regulations.
6. The Subscription Period begins upon the issuance of the SSL Certificate.
7. If the User has an active Hosting Service with a domain delegated to it covered by the SSL Certificate, the SSL Certificate will be installed on the server free of charge. Otherwise, the SSL Certificate, along with the necessary installation files, will be sent to the User’s email address, and the User is responsible for its independent installation on their server.

§7. Additional Space and IP Addresses

1. The User may purchase an additional server space package with parameters and pricing specified in the offer posted on the Service’s website, subject to space availability on the server as part of the Hosting Service.
2. The User may purchase additional IP addresses in accordance with the offer posted on the Service’s website, subject to their availability.
3. The Service Provider does not guarantee the availability of additional server space or additional IP addresses on the server currently used by the User as part of the Hosting Service.

§8. Payments and Service Renewal

1. The Hosting Service, SSL Certificates, additional space, and additional IP addresses are settled in annual periods.
2. The next Subscription Period is counted from the day the previous Subscription Period expires.
3. Issues not covered in these Hosting Services Regulations are described in the Payment Regulations.
4. After the Subscription Period expires, the Service is suspended, and all User data as part of the Hosting Service may be deleted after 30 days, with notification in accordance with the Payment Regulations.

§9. User Account Migration

1. The Service Provider reserves the right to migrate the User’s entire Hosting Service, along with all data and active services, to another server to ensure service continuity or for technical, organisational, or security reasons.
2. The User account migration will be carried out while preserving all data and active services. The User will be notified of the planned migration at least 7 days in advance, unless the migration is necessary due to urgent reasons (e.g., server failure). The migration will not affect the quality of the Hosting Service or data availability.

§10. Right to Withdraw from the Agreement

1. In the case of the Hosting Service, a User who is a consumer has the right to withdraw from the agreement within 14 days of its conclusion, in accordance with the provisions of the Consumer Rights Act.