Payment regulations

The Payment regulations are an integral part of the Terms & conditions.

§1. Payments for Domain and Service Renewals

1. Payments for renewal services ordered in the Service must be made within the deadlines indicated on the list of services to be paid, visible in the User’s account.

2. The payment deadline means the moment the funds are credited to the User’s deposit, confirmed by an email message sent by the Service. The moment of ordering a bank transfer by the User is not considered as payment.

3. Any delays caused by banks, payment operators, public holidays, or other factors beyond the Service’s control are not the responsibility of the Service Owner.

4. All bank or operator commissions and fees related to payment processing are always borne by the User.

5. Late payments may result in the non-performance of the ordered service. In particular:
   a) the service may be temporarily suspended or blocked,
   b) its reactivation may involve additional costs in accordance with the applicable price list,
   c) in the case of domains — failure to pay for renewal on time may result in the irreversible loss of rights to the domain and the possibility of its registration by third parties,
   d) in the case of hosting and e-mail services, failure to pay for renewal on time may result in the irreversible loss of data stored on the server.

6. The Service Owner is not liable for any damage or loss suffered by the User in connection with the non-renewal of services due to late payment.

§2. Pricing Policy

1. The prices of services provided by the Website Owner are specified in the current price list valid at the time of placing the order.

2. The Website Owner makes every effort to keep service prices as low as possible for as long as possible; however, no guarantee is given regarding their future stability, and the Owner reserves the right to update them.

3. Price list updates do not affect orders paid before the date of change.

4. The prices in the price list are net amounts and refer to a period of 1 year.

5. If the minimum domain registration period exceeds 1 year, the registration fee equals a multiple of the annual registration price indicated in the price list.

6. If the domain registration price is lower than the renewal price, the registration fee for a period longer than the minimum includes the registration price (as per point 5) plus a multiple of the annual renewal price applicable on the payment date.

7. By paying for domain registration or renewal for a period longer than the minimum, the User protects themselves against potential price increases for the entire period covered by the payment.

§3. Payment Date Alignment

1. The User may enable the payment date alignment function for their domains and services provided in the Service.

2. If the payment date alignment function is enabled, the Service:
   a) generates one notification and one invoice covering all domains and services included in this function,
   b) does not change the individual expiry dates of specific domains and services.

3. The payment dates for all domains and services covered by the function are unified, while the expiry dates of each domain or service remain unchanged and unique. After renewal, the validity of each domain or service is extended from its original expiry date, not from the aligned payment date.

4. Enabling the payment date alignment function does not release the User from the obligation to make timely payments. Failure to pay on time results in the consequences set out in the Payment Regulations and the Domain Registration Regulations.

5. The User may disable the payment date alignment function at any time.

§4. Deposit and Refunds

1. The User may make an advance payment to their account in the Service (deposit).

2. Funds deposited remain the User’s property until they are used to purchase services. A deposit does not trigger a VAT or income tax obligation. The tax obligation arises only when the funds are used for a specific service.

3. A deposit is credited and automatically used to pay for domain and service renewals ordered by the User, until the funds are exhausted.

4. If there are outstanding fees for services performed in the Service, any deposit payment made by the User will first be applied to cover arrears, with only the surplus applied to current or future services, including domain renewals.

5. The User has the right to request a refund of all or part of unused funds from the deposit at any time by submitting a request in the client panel or electronically.

6. Refunds are made within 14 days of the request, to the bank account specified by the User.

7. All transfer costs and bank fees are borne by the User.

8. Funds already used to pay for services (e.g. domain registration or renewal) are non-refundable.

§5. Payment Arrears

1. If payment arrears for services performed in the Service exceed 50% of the gross amount due for a given service, the Service Owner will promptly notify the User by email sent to the address associated with the User’s account, specifying the amount due, the deadline for settlement (not less than 7 days from the notice), and the consequences of non-payment. If the notice cannot be delivered for reasons beyond the Service’s control (e.g. incorrect email address provided by the User), the notice is considered delivered if sent to the email address listed in the User’s account.

2. In case of arrears as described above, the Service Owner has the right to:
   a) immediately block the transfer of the User’s domains or services to another account or registrar until arrears are settled,
   b) suspend execution of the User’s current and future orders in the Service until arrears are settled,
   c) suspend the operation of websites linked to the domains concerned after 14 days from the notice referred to in point 1, provided an additional reminder is sent to the User’s email address, and if possible also via another available form (e.g. SMS or phone call, if offered), at least 48 hours before suspension.

3. A User who is a consumer has the right to raise objections to the arrears notice, in particular in case of billing errors, within 7 days of receipt. Objections will be considered within 7 days of submission. During this review, the domain or service transfer block may remain in place if necessary to secure payment, unless the User demonstrates that the arrears result from a Service error. In such a case, the block will be lifted immediately, no later than 24 hours after confirmation of the error.

4. After settlement of arrears, all restrictions referred to in point 2 will be lifted immediately, no later than 24 hours after the payment is credited.

5. In the case of consumers, blocking the transfer of domains or services does not affect their rights under the Consumer Rights Act, in particular the right to withdraw from the contract in legally provided cases.

6. If arrears arise from circumstances beyond the User’s control (e.g. a payment system or bank error), the Service will make efforts to lift the restrictions referred to in point 2 promptly, no later than 24 hours after confirmation of the error, without additional costs to the User.

§6. VAT Invoices

1. Invoices for domains and other services purchased in the Service are issued collectively on a monthly basis.

2. Entities from the European Union without an active EU VAT number, as well as all entities from Poland, are subject to VAT at the local rate.

3. Invoices cover all services purchased by the User during the given month.

4. Invoices are sent electronically to the email address provided by the User in the Service.

5. The User is obliged to ensure that the email address provided is up-to-date and able to receive invoices.

6. If an invoice is not received or errors are found in an invoice, the User must promptly notify the Service Owner.

§7. Online Payments and Fees

1. Certain payment methods may be processed by third-party entities that transfer funds paid by Users to the Service Owner’s account under separate agreements.

2. Settlements of credit card transactions, online transfers, and other electronic payments are handled by external providers, including Przelewy24, Stripe, and PayPal.

3. For foreign currency payments made through Przelewy24, the payment operator converts the deposited amount into PLN at the current exchange rate. In the Service, the deposit will be credited in the currency assigned to the User’s account.

4. All online payments made through the Service’s system (Przelewy24, Stripe, PayPal integrated with the Service) are subject to a service fee, of which the User is informed prior to making the payment. The fee amounts to 3% of the transaction value for the Przelewy24 operator, 4% for the Stripe operator, and 5% for the PayPal operator.

5. PayPal – manual deposits: for payments made manually directly to the Service’s PayPal account (email: paypal@interna.me), i.e. bypassing the automated Service system, the User must promptly notify the Service of the payment. Failure to do so may result in funds not being credited. Only the net amount actually received on the Service’s PayPal account (after PayPal commissions) will be credited to the User’s account. The 5% service fee is not charged for such payments.

6. All other fees or commissions charged by payment operators are borne by the User.

7. The moment funds are credited in the Service determines the execution of services. Orders are only carried out after confirmation of crediting to the User’s account. The Service is not responsible for delays caused by banks, public holidays, or payment operator errors.

§8. Automatic Payments

1. The User may activate the automatic payments functionality, which allows the Service to automatically charge funds from a payment method registered in Stripe (usually a payment card) to cover renewals of domains and services with auto-renewal enabled.

2. Activating automatic payments enables automated deposits, which are credited and immediately used for renewals.

3. Seven days before the payment deadline, the Service will create a card charge order, which should be processed within 24 hours.

4. A service fee of 4% of the transaction value will be added to each automatic payment.

5. If sufficient funds are available on the User’s card, the deposit will be credited and used for automatic renewals of domains and services.

6. To use automatic payments, the User must have at least one active payment method registered in Stripe and sufficient funds to cover the full renewal amount of domains/services with auto-renewal plus the service fee.

7. The Service is not liable for failed automatic payments due to insufficient funds, inactive payment methods, or other reasons beyond the Service’s control.

8. In case of failed automatic payment, the User remains responsible for timely settlement of dues in accordance with the Payment regulations.